Accessability

We want everyone to access and enjoy Reggae & Riddim Festival so we are learning to make sure it is as accessible as possible for all our attendees. We recommend checking out the full details of our access provision before buying a ticket. If you have any questions about the information below please contact the accessibility team via email: events@ucnewport.co.uk with subject 'access'.

An access ticket is needed for access to the accessible platform on the day. This also includes fast-track entry to the venue. For anybody that needs a personal assistant, please contact events@ucnewport.co.uk with proof of ticket order.

COMPANION

We offer companion tickets at no extra cost for people who would be unable to attend the festival alone due to their disability. Companion tickets are only available if you have purchased an adult ticket, and would be unable to attend on their own. The personal assistant must be aged 16 or over. For Sunday, if you are attending with a disabled child under the age of 18 who has very high care needs, please contact us to discuss your ticketing needs.

VIEWING PLATFORM

We have a viewing platform solely for the use of disabled festival goers plus one adult companion and any dependent children. Please note that if this platform is extremely busy, companions may be asked to move to the back of the platform so there is enough room for everyone who needs to sit down to see.

ASSISTANCE DOGS

All customers who are considering bringing an assistance dog to our festival must apply for consent before the event by contacting events@ucnewport.co.uk The following rules must be followed:

  1. Assistance dogs must be wearing a working jacket whilst in the entertainment area.
  2. Owners are responsible for their dog’s behaviour and for cleaning up after them by disposing of waste in the designated dog waste bin located in the Accessible Campsite.

Reggae & Riddim reserves the right to refuse entry to dogs at the gate who do not comply with this process or meet the requirements of an assistance animal.

If you are applying for a companion ticket or a vehicle pass we will require evidence to support your application:

Potential evidence required – 

    • Copy of current benefit entitlement
    • High rate Mobility of DLA or Enhanced PIP.
    • Detailed description of problems

MEDICAL

Medical services are located in the First Aid area  The medic team includes doctors and paramedics, and there is also an ambulance on site. 

VIEWING PLATFORM

We have a viewing platform solely for festival goers with medical needs.  Please note that if this platform is extremely busy, companions may be asked to move to the back of the platform so there is enough room for everyone who needs to sit down to see.

SURFACE

The majority of the festival site’s ground surface is redgra gravel and grass In wet conditions the ground can become very muddy. 

TOILETS

Our accessibility toilets are signposted and available on-site. They will be listed on the festival map to see where these are located.

DISTANCE

The festival is small but spread out over quite a distance. The main stage is a 50m walk to the Rastafari Village and all stalls & activity points are within 5m.

WHEELCHAIR

We welcome people with wheelchairs to the festival and have tried to make the entire site accessible. Please be aware that the majority of our festival site is redgra ground.

Please let us know if you will be arriving in, or require a wheelchair.

LIGHTS

Due to the nature of the festival, there may be flashing lights and strobe effects on our main stage.

Bus

For our ticket holders we have free bus travel to and from the festival as long as you show your festival ticket! The Newport buses are accessible & wheelchair friendly. Click here for more information.

PARKING

There is disabled parking on site, but these spaces are limited and are first come first serve please email events@ucnewport.co.uk with the subject ‘Access Parking’ 

Please attach a copy of your proof of disability such as a blue badge or PIP to your email. You can send us a scanned copy or photo taken on a camera or phone. Please be aware that the file will have to be under 20mb.

CAR

If you intend to be dropped off by car, please make sure you apply for an Accessible Car Park Pass to allow you onto the site.

TAXI

The taxi will be able to drive into the accessible car park. Stewards will be available to help with your bags. 

An accessibility platform will be available for those with access needs to enjoy the view of the stage. Please note this has limited capacity so please be mindful and respectful of others. A member of our site security will be on hand to assist.

FAQ

tickets

Tickets start from £15 + BF for a day ticket or £40 + BF for a weekend ticket. The earlier you purchase tickets, the cheaper you will get them.

Unfortunately, we can’t issue you with a refund if you can’t make the event due to work commitments or your mates have dropped out. In these circumstances, we advise passing on your tickets privately to avoid losing out on the money spent.

Refunds can only be offered if the event is cancelled or postponed, as agreed upon purchase.

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