FAQ TICKETS - Reggae Riddim Festival

Frequently Asked Questions

We think you should be free to have an amazing weekend, discovering incredible wisdom from across the waters.

However, we are learning so here are some key guides that keep everyone safe. If you have any other questions that aren’t in the FAQs please contact us at events@ucnewport.co.uk

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tickets

How much are tickets for Reggae & Riddim Festival?

Tickets start from £15 + BF (Booking Fee) for a day ticket or £40 + BF for a weekend ticket. The earlier you purchase tickets, the cheaper you will get them.

What happens if I buy a ticket and can't attend?

Unfortunately, we can’t issue you with a refund if you can’t make the event due to work commitments or your mates have dropped out. In these circumstances, we advise passing on your tickets privately to avoid losing out on the money spent.

Refunds can only be offered if the event is cancelled or postponed, as agreed upon purchase.

General

Travel & Parking

We’re delighted to have Newport Transport back on board as our official and exclusive travel partner, providing carbon-neutral return transport directly to the Tredegar House on Friday Saturday and Sunday.

There’s no need to book expensive hotels or leave early for the last train. There are buses/coaches throughout the day and you can jump on services that arrive before the main show and leave after the headliners, hassle-free. Leave the car at home and travel sustainably with South Wales’ largest travel company.

Show your band/ticket on a local service to get to Tredegar House at not cost

Parking

We have customer parking on site. However, these are limited too. There are roughly 300 spaces available on a first come first serve basis at a charge per day. We would recommend you arrive early to make sure you find a decent car park space as the roads around the festival will be busy.

There is also a public car park in the city centre like Kingsway that have over 800 spaces available. You can then jump on any bus service free of charge to get you to the festival. All you have to do is show your festival ticket or band.

We ask all attendees to refrain from parking on the main road outside of the festival site. Residents live across the road and do not appreciate this and when the festival ends, this makes it dangerous for other attendees who will be on foot/public transport. Please keep each other in mind! We are a family festival of togetherness, and we must take each other into consideration.

Where, When & Who

We will be located at Tredegar House, Newport NP10 8YW, on Friday 26^th Saturday 27^th and Sunday 28^th 2024

Friday & Saturday are strictly over 18 only.

Sunday is our family day where under 18’s are welcome. If you are under the age of 18, you must always be accompanied by a full-paying adult. Food, soft drinks and lots of entertainment are available throughout the weekend festival to enjoy.

CHALLENGE 25! We have a challenge 25 in place. Anyone who looks under the age of 25 will be asked to show proof of I.D. if they’re buying alcoholic drinks. Please don’t be offended if our staff ask you for I.D., you’re one of the lucky ones!

On Site camping

Reggae & Riddim Festival is a non-camping festival so camping equipment is not needed. It is just on the outskirts of Newport so there is plenty of alternative accommodation to choose from.

Touring/Motor Home pitches

We have limited Motor Home pitches thanks to Tredegar House Country Park Caravan and Motorhome Club. These are very limited and can be purchased along with your ticket on our ticket site.

Drink

We have a zero-tolerance policy on any alcoholic liquids being brought onto our site. We allow attendees to bring sealed bottles of water only. Our on-site bars and traders will be selling a wide selection of drinks from beers, ciders, spirits, and soft drinks. You will also find cocktail and gin bars on our site…yes, lots to choose from!

Reggae & Riddim will be operating both Cash and Card systems this year. You will be able to buy all food and drinks via chip & pin, contactless and of course cash. We also have a tag on your band that you can top up on-site anytime you need to. Our traders and stalls take a mixture of cash and card, so please make sure you are aware of this and bring what you need.

Free Water

There will be free bottled water on-site. We ask all attendees to make sure they stay hydrated all day! This festival is in the peak of summer, and we expect warm, summer weather so please take care of yourselves and if you feel under the weather at all, please head to our medical/welfare tent.

Comfort

Please feel free to bring anything that will make your stay with us more enjoyable. Camping/Picnic chairs, picnic blankets and umbrellas are all welcome.

What to not bring?

These items listed are prohibited.

Alcohol, Drugs, and anything that could be used or seen as a weapon. NO food or drinks will be allowed on the site (except for baby food). No picnic baskets, snacks or any kind will be allowed on to site and will be confiscated by our security team. All bags will be searched before entry. Gazebos., Parasols

If you are in doubt about what you can and not bring please email us at events@ucnewport.co.uk

Drugs Policy

We operate a ZERO DRUGS POLICY. We do not allow any drugs on our site, and anyone caught with illegal substances will be ejected from our site or even handed over to the local authorities.

If you have any prescribed medical conditions, you will need to hand these to our on-site welfare team who will look after them if needed, please head to them and they will be more than happy to assist.

Medical & Welfare

Our site will be well-equipped with a medical and welfare team to assist you if needed at any point during your time at Reggae & Riddim. If you feel unwell, we advise you to make your way to the medical tent and our experienced team will be happy to help. This will be sign-posted on the day and you can see this on our site map.

How can I work/volunteer/trade at the festival?

TRADERS: Please e-mail events@ucnewport.co.uk if you feel you have a suitable stall that you would like to pitch up at Reggae & Riddim. You must be certified to serve food and hold all the necessary H&S certificates. Our team will send over more details upon your application.

VOLUNTEERS: YES! We love to help and give back to the local community. If you are interested in volunteering at Reggae & Riddim, please e-mail events@ucnewport.co.uk with the subject ‘VOLUNTEER: Reggae & Riddim’ and one of our team can assist.

WORK: We are now recruiting bar staff, steward staff and much more for Reggae & Riddim Please e-mail events@ucnewport.co.uk with subject heading ‘FESTIVAL STAFF: Working at Reggae & Riddim’

ACCESSIBILITY

Please find a useful list of FAQ’s below, and please contact us if you don’t find what you are looking for. We want everyone to access and enjoy Reggae & Riddim so we are learning to make sure it is as accessible as possible for all our attendees. We recommend checking out the full details of our access provision before buying a ticket. Contact Us: events@ucnewport.co.uk If you have any questions about the information below please contact the accessibility team via email: events@ucnewport.co.uk with subject 'access'.

Tickets & Passes

An access ticket is needed for access to the accessible platform on the day. This also includes fast-track entry to the venue. For anybody that needs a personal assistant, please contact events@ucnewport.co.uk with proof of ticket order.

COMPANION

We offer companion tickets at no extra cost for people who would be unable to attend the festival alone due to their disability. Companion tickets are only available if you have purchased an adult ticket, and would be unable to attend on their own. The personal assistant must be aged 16 or over. For Sunday, if you are attending with a disabled child under the age of 18 who has very high care needs, please contact us to discuss your ticketing needs.

VIEWING PLATFORM

We have a viewing platform solely for the use of disabled festival goers plus one adult companion and any dependent children. Please note that if this platform is extremely busy, companions may be asked to move to the back of the platform so there is enough room for everyone who needs to sit down to see.

ASSISTANCE DOGS

All customers who are considering bringing an assistance dog to our festival must apply for consent before the event by contacting events@ucnewport.co.uk The following rules must be followed:

Assistance dogs must be wearing a working jacket whilst in the entertainment area.
Owners are responsible for their dog’s behaviour and for cleaning up after them by disposing of waste in the designated dog waste bin located in the Accessible Campsite.

Reggae & Riddim reserves the right to refuse entry to dogs at the gate who do not comply with this process or meet the requirements of an assistance animal.

If you are applying for a companion ticket or a vehicle pass we will require evidence to support your application:

Potential evidence required –

- Copy of current benefit entitlement
- High rate Mobility of DLA or Enhanced PIP.
- Detailed description of problems

Facilities

MEDICAL

Medical services are located in the First Aid area The medic team includes doctors and paramedics, and there is also an ambulance on site.

SURFACE

The majority of the festival site’s ground surface is redgra gravel and grass In wet conditions the ground can become very muddy.

TOILETS

Our accessibility toilets are signposted and available on-site. They will be listed on the festival map to see where these are located.

DISTANCE

The festival is small but spread out over quite a distance. The main stage is a 50m walk to the Rastafari Village and all stalls & activity points are within 5m.

WHEELCHAIR

We welcome people with wheelchairs to the festival and have tried to make the entire site accessible. Please be aware that the majority of our festival site is redgra ground.

Please let us know if you will be arriving in, or require a wheelchair.

LIGHTS

Due to the nature of the festival, there may be flashing lights and strobe effects on our main stage.

Travel

PARKING

There is disabled parking on site, but these spaces are limited and are first come first serve please email events@ucnewport.co.uk with the subject ‘Access Parking’

Please attach a copy of your proof of disability such as a blue badge or PIP to your email. You can send us a scanned copy or photo taken on a camera or phone. Please be aware that the file will have to be under 10mb.

CAR

If you intend to be dropped off by car, please make sure you apply for an Accessible Car Park Pass to allow you onto the site.

TAXI

The taxi will be able to drive into the accessible car park. Stewards will be available to help with your bags.

Hotel accomodaton

These can only be booked for the entire weekend. Check-in Friday, Check Out Monday. Once you have booked you accommodation it is up to you when you arrive and when you leave. But please be aware this booking is for three nights (Fri, Sat, Sun) we can not split the days or bookings.

Bronze (B&B 3 Star)

Bronze (B&B 3 Star) Holiday Inn Express, Lakeside Dr, Coedkernew, Duffryn, Newport NP10 8BB

this is our cheapest package and the hotel is located a 3min walk from the festival site. This is based on two people sharing and you can book either twin or double rooms.

Silver (B&B + 4 Star)

Silver (B&B + 4 Star) Holiday Inn, The Coldra, Newport NP18 2YG.

Our silver package is an upgrade from the Bronze, you have full use of the hotel facilities. This is based on two people sharing and you can book either twin or double rooms. Tuck into our All Day Dining Menu in the Lobby Bar & Restaurant. Spend Sunday afternoon relaxing with a roast from the carvery. Order a Starbucks Coffee or a glass of wine from the bar and unwind in one of the comfy sofas. The hotel is about 17 minutes drive from the site (8.4 mi) via M4. There is however a shuttle service from the hotel to the festival site each day and also provides return journeys.

TBC Gold (5 Star Hotel)

TBC Gold (5 Star Hotel) The Celtic Manor Resort, Coldra Wood, The Usk Valley, Chepstow Rd, Newport NP18 1HQ

Our Gold package with all the bells and whistles. 5 Star accommodation, This is based on two people sharing and you can book either twin or double rooms at the award-winning Celtic Manor. With full use of all the facilities that include the 2010 Ryder Cup golf Course and swimming pool. Immerse yourself in the ultimate pampering journey when in Wales, with two spas including the award-winning Forum Spa and Ocius Treatment Rooms. There are gym facilities, and more than EIGHT restaurants and various bars for you to enjoy while you stay. There is afternoon tea, Sunday lunch or Steak, the Celtic Manor is there for you to indulge, Cocktails, gin and champagne await!

Others

Mercure Newport

Coldra Court

Premier Inn

Travelodge Newport Central

Ibis Budget

The Priory

Silurian Hotel

Queen’s Hotel

Payment
Plans

For those who want to spread their ticket cost over a number of months, tickets can be purchased with our Payment Plan. Pay the Initial Payment and Booking Fees now, and the remaining amounts over multiple instalment/s, with no further Booking Fees. Paying the Initial Payment signifies your acceptance of these Terms and conditions. The Payment Plan is available to any customer buying a ticket between October 2023 and April 2024 at 11 pm (the "Eligibility Period"), subject to Ticket availability. The Eligibility Period may be shortened or extended by us at our discretion.

Saturday - Standard

3 Month Payment Plan – Saturday – Standard Deposit Payment: £ 4.66 + £ 5.34 Booking Fee
Automated Monthly Instalment Number 1: £ 19.92
Final Automated Monthly Instalment: £19.92
Total to pay = £44.5 + £ 5.34 booking fee

Weekend - Standard

3 Month Payment Plan – Weekend Standard Deposit Payment: £ 10.52 + £ 9.48 Booking Fee
Automated Monthly Instalment Number 1: £ 34.24
Final Automated Monthly Instalment: £34.24
Total to pay = £79 + £ 9.48 booking fee

Saturday - VIP

3 Month Payment Plan – Saturday – VIP Deposit Payment: £ 8.66 + £ 11.34 Booking Fee
Automated Monthly Instalment Number 1: £ 42.92
Final Automated Monthly Instalment: £42.92
Total to pay = £94.5 + £ 11.34 booking fee

Weekend - VIP

3 Month Payment Plan – Weekend – VIP Deposit Payment: £ 17.32 + £ 22.68 Booking Fee
Automated Monthly Instalment Number 1: £ 85.84
Final Automated Monthly Instalment: £85.84
Total to pay = £189 + £ 22.68 booking fee

Sunday - Standard

3 Month Payment Plan – Sunday – Standard Deposit Payment: £ 4.66 + £ 5.34 Booking Fee
Automated Monthly Instalment Number 1: £ 19.92
Final Automated Monthly Instalment: £19.92
Total to pay = £44.5 + £ 5.34 booking fee

Sunday - VIP

3 Month Payment Plan – Sunday – VIP Deposit Payment: £ 8.66 + £ 11.34 Booking Fee
Automated Monthly Instalment Number 1: £ 42.92
Final Automated Monthly Instalment: £42.92
Total to pay = £94.5 + £ 11.34 booking fee

Weekend - Standard

3 Month Payment Plan – Weekend Standard Deposit Payment: £ 9.92 + £ 10.08 Booking Fee
Automated Monthly Instalment Number 1: £ 37.04
Final Automated Monthly Instalment: £37.04
Total to pay = £84 + £ 10.08 booking fee

Terms & Conditions

Sign up to the Payment Plan by paying the Initial Payment + Booking Fees. The Initial Payment (including Booking Fee) will be charged to your credit or debit card immediately upon your election to purchase the Ticket during the Eligibility Period.

The Initial Payment is non-refundable and no claim can be made to recover this money in any way whatsoever. The Initial Payment includes a per ticket Booking Fee as set out above which is also non-refundable.

Once you have signed up & made the Initial Payment, Skiddle will then automatically debit your card on a monthly basis. Payment will be taken on or around the 1st of each month as specified below: There will always be at least one calendar month between each payment.

For any Payment Plan opened with an Initial Payment made in September 2023, the first automated payment will be taken on or around November 2023, then monthly thereafter if applicable.
For any Payment Plan opened with an Initial Payment made in October 2023, the first automated payment will be taken on or around December 2023, then monthly thereafter if applicable.
For any Payment Plan opened with an Initial Payment made in November 2023, the first automated payment will be taken on or around January 2024, then monthly thereafter if applicable.
For any Payment Plan opened with an Initial Payment made in December 2023, the first automated payment will be taken on or around February 2024, then monthly thereafter if applicable.
For any Payment Plan opened with an Initial Payment made in January 2024, the first automated payment will be taken on or around March 2024, then monthly thereafter if applicable.
For any Payment Plan opened with an Initial Payment made in February 2024, the first automated payment will be taken on or around April 2024, then monthly thereafter if applicable.
For any Payment Plan opened with an Initial Payment made in March 2024, the first automated payment will be taken on or around May 2024, then monthly thereafter if applicable.

Skiddle will email you before each payment date if you have a balance outstanding. Please make sure the email address on your order is correct. You can edit your order details at https://www.skiddle.com/orders/

It is recommended that you ensure that adequate funds are in place to process the payment of all instalments on the dates set out above and that your credit or debit card does not expire before the final instalment can be charged.

If your card is declined, you will be notified via email on the due date. At this point, you may provide an alternative card. Any alternative card must belong to, and be in the name of, the original purchaser. If we are not provided with an alternative card we will attempt payment 24 hours later on the 2nd of the month. If this payment fails, we will email you again and attempt payment again 72 hours later on the 5th of the month.

If payment is not received within 5 days of the applicable due date for which payment is due, your purchase of the Ticket will be cancelled and your Ticket void, and you will not receive the Ticket or a refund for any paid Instalments (including booking fee).

If you miss an automated payment, you can make a manual payment online via https://www.skiddle.com/orders/ – Call 03333 010101 for assistance.

You will receive an email receipt for your Initial Payment and each instalment but you will only receive the full barcoded ticket once the whole value of the ticket/s has been paid.

Under no circumstances will the event accept balance payments after the due date – it is your responsibility to ensure you have made full payment on time.

You cannot pay the balance at the gate – if you arrive at the gate with only a receipt for a part-paid ticket, you will not be allowed entry.

All payments and associated fees are non-refundable and no claim can be made to recover this money whatsoever.

These terms and conditions for the Reggae & Riddim 2024 Payment Plan are in addition to the standard Reggae & Riddim 2024 and Skiddle.com terms and conditions which you agree to at the time of purchase.

This offer is only available online from our official ticket partner Skiddle. If you have any questions about the payment plan, please contact Skiddle at https://www.skiddle.com/contact/